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  • To cancel a reservation, you may submit the cancellation request in one of the three following acceptable ways:
    1. Online: Login to your account and choose "My Account", then "My Reservations", select "view" next to the confirmed or tentative reservation that you wish to cancel, an then click the "Cancel" button located in the reservation details page. (If the cancel button is not shown, then you must use one of the two other options.)
    2. Email: Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include your instructions to cancel and your confirmation number.
    3. Telephone: Phone our reception desk at 403-591-7700 during office hours and request a cancellation; be sure to have your confirmation number.
  • Cancellations are applicable as of the time received by us in an accepted manner.
  • Applicable Time-frames and Refunds for Cancellations:
  • The $12.00 reservation fee, and any $5.00 reservation change fees, are non-refundable.
  • If a cancellation is made more than 72 hours before check-in time of the scheduled arrival date, the camping standard fees will be refunded.
  • If a cancellation is made less than 72 hours before check-in time of the scheduled arrival date, two nights camping fee will be forfeited.  Any remaining camping fees will be refunded.
  • The cancellation policy supersedes both the Change Rules and Sliding Rules, meaning that any cancellation of a portion of a reservation first has the cancellation policy applied and then the Change and Sliding rules. For clarity, this means that the cancellation of the first 4 nights of a 7 day reservation will not receive a refund for the first two nights, and receive a 50% refund for the 3rd and 4th nights.
  • Cancellations occurring after a guest has checked-in will not receive a refund for the two nights following the time of cancellation. For clarity, a "night" begins at 4 PM, so a cancellation occurring after 4 PM will not receive a refund for the current calendar day, nor up to the two following nights.
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